Terms & Conditions

ARRIVAL & DEPARTURE

Your holiday property is available from 3 pm on your day of arrival and must be vacated no later than 10 am on the date of your departure. Failure to vacate the holiday rental property by the required 10AM check-out time will incur a penalty of $100. Ray White Yamba is open 9am- 5pm Monday to Friday and 9am – 12pm Saturday. If arriving after hours please notify our office and we can arrange key collection from our key box. A maximum of two sets of keys per tenancy can be provided upon request.

GUEST REGISTRATION FORM

A Guest Registration Form is to be completed for all bookings and must be signed before keys can be handed over. The form acts as a pre-authorization of your credit card and is sufficient as a bond guarantee. Monies will not be deducted prior to your arrival and only if there are breaches of the Ray White Yamba Holiday Terms & Conditions.

If credit card details cannot be supplied, $500 cash or cheque is payable. An increased bond may be incurred for group bookings or at our discretion. Any costs incurred to the owners as a direct result of your occupancy may result in forfeiting the bond. The bond will be refunded, minus any deduction (if applicable), within fourteen (14) days of vacate. If you have any queries regarding the Guest Registration Form please contact Ray White Yamba 02 6645 8000.

Where appropriate we reserve the right to charge any surcharges to the credit card on file. This includes but is not limited to damages caused or excess cleaning charges incurred during your stay. Any additional cleaning required will be charged up to the cost of $500. You will be notified within seven (7) days of departure of any appropriate charges.

Credit card details are stored up to fourteen (14) days.

BOOKING PAYMENTS

A 50% deposit is required to confirm the booking and is payable within seven (7) days from the date you made the booking. However, a concession is made for longer term bookings with a minimum $200 holding deposit and the remaining deposit amount due one (1) month after you made the booking. Balance of all outstanding monies is due two (2) weeks prior to your arrival, with the exception that all peak season bookings must have the remaining balance paid in full four (4) weeks prior to the check-in date. Please contact the office if you are unsure about payment methods. Please note a $150 non-refundable booking fee applies to all bookings.

PETS

Under no circumstances are pets allowed at the property unless otherwise stated.

SHORT TERM ACCOMMODATION CODE OF CONDUCT

A mandatory code of conduct for the short-term accommodation industry applies. This code imposes standards for property owners and guests. A copy of this code of conduct can be found at the below link:

NSW Short Term Accommodation Code Of Conduct

In making a booking, the guest confirms that they have been made aware of this code of conduct, have read it, and understand their obligations in relation to this code.

PROPERTY PROMOTION & DESCRIPTION

Ray White Yamba’s property managers will advertise each property and describe its features and location in good faith. It is the responsibility of the guest to determine the suitability of the accommodation and its location prior to booking.

Claims for discounts or refunds will not be considered for reasons relating to the suitability of any accommodation.

PROPERTY RULES

Individual properties may have “rules” that apply specifically to that property. Where this is the case, these rules will clearly be displayed within the property and must be obeyed by the guest to avoid the risk of eviction or additional charges being applied.

LINEN

Not all properties provide linen. Should linen, toweling and toiletries not be provided, please bring your own or it can be hired locally at a charge. Please note linen must be used on all beds. If you are unsure whether your booking supplies linen, please contact the office.

PARTY & ALCOHOL CONSUMPTION POLICY & UNEXPECTED SITUATIONS

Ray White Yamba has zero-tolerance policy on parties being held in our holiday houses and apartments and does not allow excessive levels of alcohol to be taken onto the premises.

A party being defined as:

• Any situation where the maximum number of guests allowed per property is exceeded.
• Any situation where the noise level from the property is disturbing the neighbours and fellow residents in the street.
• Any situation where it is deemed hat intoxication is occurring
• Any situation whereby excessive traffic to/from the property is identified 
• Any situation where it is identified that excessive alcohol is present.

ln the event that any property/ guest is identified as having a party, the Agency reserves the right to immediately request all occupants of the property up to, and including, the guest who has booked the property to vacate the premises.

If an eviction does occur, the registered guest will forfeit their booking fee (NO REFUND) and will also be charged for any expense resulting from additional cleaning of the property, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.

In the event that any person requested to vacate the property fails to adhere to this request, the police will be called which may result in further action being taken against the person/s in question.

CLEANLINESS & DAMAGES

Please don’t let rubbish pile up ensuring that all garbage is removed from you holiday property and placed in bins provided when you vacate. We would appreciate if the council bins are put on the kerbside Sunday night for the Monday morning pick up. Should the cleaner have to remove excess garbage from the property, you will be liable to pay for the extra time spent.

All guests are responsible for any loss or damage arising from breakages or other damage to the unit or common property during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. You, the guest, are liable to pay any additional costs incurred to the owner. All properties are privately owned. Please respect the owner’s property and do not move furniture around. A fee may be charged should this occur. Do not move items from property to property.

NO EXCESSIVE NOISE POLICY

Excess noise or behaviour that is threatening to others will not be tolerated. All laws must be observed, you are in a residential area and regard must be paid to the quiet enjoyment of other occupants in the building and neighbouring properties. Noise pollution is a punishable offence by law and as such we reserve the right to immediately terminate the tenancy without refund for any breach of this condition. Our properties are strictly for residential purposes only and functions are not permitted.

BBQs

If you choose to use the BBQ please clean it afterwards so the next person can also enjoy it. Cleaning BBQs are not part of the cleaner’s regular duties and if it is found to be in an unsatisfactory condition after your stay a $50 cleaning fee will be charged to your security bond. Please note that not all properties have BBQs.

TRADESMAN CALLOUTS

Should a tradesperson be sent out upon your request to carry out a repair that was deemed unnecessary, the cost of the callout will be charged to you.

OVERLOADING

Each holiday property is equipped for a specific number of guests. It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents or caravans, or more cars than the property accommodates are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made.

FAULTY APPLIANCES

All properties under Ray White Yamba Management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Ray White Yamba to compensate or discount.

INJURY AND LOSS

No liability is accepted for any injury, debt, damage, loss, delay, theft and expense or inconvenience caused directly or indirectly by events beyond the agent or owners’ control. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situation arise or during your travel period.

SECURITY

All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.

LOST KEYS

If keys and/or remotes are lost you will be responsible for the changing of the locks and 3 remotes (if applicable) and the cutting of 4 new sets of keys.
Lock out fee: If you lock yourself out of your accommodation outside of office hours, a call out fee of $100 applies. If the office set of keys are not available at the time, the cost for a locksmith to attend will be passed onto you, the guest to ensure the landlord is not left out of pocket.  The keys are your responsibility so please take care of them.

LOST PROPERTY

If requested we will endeavor to recover and return items of value inadvertently left in your holiday property, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $25 applies. Low value items found will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.

CHANGES TO TARIFFS

In the case of refurbishment or owners’ instructions, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation if possible.

IF A PROPERTY IS FOR SALE

When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. We cannot accept responsibility for decisions made by a new owner. However, if the property is sold, you will be notified, giving you an opportunity to organise alternative accommodation. If your holiday property is listed for sale while you are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective purchasers at mutually convenient times, by appointment.

UNEXPECTED SITUATIONS

At times situations arise of which we have no control. We at Ray White Yamba reserve the right to move visitors to alternate accommodation (subject to availability) at our discretion or the direct instruction of the property owner. If this is the case, we will notify you as soon as possible and make every reasonable effort to make sure you are satisfied with your new address.

CONSTRUCTION NOISE

In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result.  No discount will be negotiated for any of the above.  

ONLINE BOOKINGS

Ray White Yamba takes no responsibility for errors, including but not limited to pricing errors, caused by technical faults or delays in system updates. In the event of a system error any payment of a deposit and receipt of an automated confirmation email will not constitute a confirmed booking and Ray White Yamba reserves the right to correct the error by way of updating the booking made and advising the guest of this change as soon as practicable. Should this amendment not be to the satisfaction of the guest any booking amount paid will be refunded in full and alternate accommodation will be offered.

*Please note a credit card surcharge of 2.5% will apply to any card payments.

CANCELLATION POLICY

More than 60 days…

Full refunds (less a $150 administration fee) are possible if notice is given more than 60 days from your arrival.

Less than 60 days…

If less than 60 days’ notice is given the full deposit is forfeited. However, an option to “defer” the booking is available in special circumstances. Deferred bookings must be rescheduled for the same property only and must stay within 12 months of original booking. It is your responsibility to re-book, Ray White Yamba is not held accountable if you forget or cannot reschedule within the 12 month period.

Less than 24 hours…

Any cancellations giving less than 24 hours’ notice forfeit the total amount of the booking. Refunds are not given for any unused portions of a holiday if you decide to vacate early.